Terms and conditions

TERMS AND CONDITIONS

Our Customer Satisfaction is guaranteed: If you have concerns, notify us within 24 hours of service. We will re-clean the area within 36 hours at no charge. Complaints submitted after 24 hours will be reviewed case by case and may not qualify.

Information about our cleaning services

Due to the scope and frequency of services, SD Janitor may store cleaning supplies and professional equipment on-site. Client-provided consumables (e.g., dish soap, hand soap, paper towels) will be used to refill empty dispensers. We also offer consumable supply management for an additional fee—please contact us for more information.

Confidentiality Notice

Please ensure all sensitive or proprietary information is securely stored prior to our team’s arrival. While SD Janitor employees are trained to maintain strict confidentiality, we are not liable for any information visible or accessible during cleaning.

Fragile Items
Kindly notify SD Janitor management of any fragile items or areas requiring special care. We are not responsible for damage resulting from the improper or unstable installation of items such as picture frames, shelving, or objects placed on high shelves.

Additional Services

The following services are considered outside the scope of regular cleaning unless explicitly stated in your signed proposal:

Interior and exterior window cleaning

Manual cleaning of blinds and outdoor areas

Moving heavy furniture to clean beneath. For clarification on included or excluded services, please contact us at (866) 495-6579 or info@sdjanitor.com.

Electrical Outlet Safety
All 220-volt outlets must be clearly marked. Clients are responsible for any damage resulting from unmarked, easily accessible high-voltage outlets.

Employee Solicitation Policy

Requesting or accepting services from SD Janitor staff outside the terms of this agreement will result in immediate termination of both the employee and client relationship. Legal action may also be pursued.

Financial Policy/Services Fees

SD Janitor provides an initial estimated rate for cleaning services based on the client’s requested workload and frequency. After the first five cleanings, SD Janitor reserves the right to revise this estimate to reflect the actual scope of work performed. Any rate changes will only be made with the client’s prior written approval (email confirmation is acceptable).

If the workload at the client’s property changes, the service fee will be reassessed accordingly. All fee adjustments require prior written consent from the client.

Rescheduling services may result in a rate adjustment for the following visit due to changes in frequency or workload. Written client approval is required in advance.

Permanent changes to the cleaning schedule, service frequency, or agreement terms require a minimum of 30 days’ written notice (email is acceptable) to take effect.

Payment Term

An invoice for the full month of services will be issued on the first day of service. Payment is due within 30 days from the invoice date.

Forms of Payments

By Check: Please make your checks payable to the order of SD JANITOR INC. and mail them to 1094 CUDAHY PL. #306, SAN DIEGO, CA 92110. Please email us for ACH transfer information if that’s your preferred payment method. We charge a 3% fee for credit card payments.

Cancellations, Changes on Schedule Dates, and Holidays

Cancellations do not affect your monthly fee under our retainer model. We offer flexible rescheduling for closures and holidays. Monthly fees remain unchanged.

Observed Holidays:

New Year’s Day, MLK Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, and Christmas.

Let us know if your business requires service on these days.

Locked-out Policy

If we are unable to access your facility as scheduled, the visit is considered completed and billable. A $200 return fee applies if a makeup cleaning is requested.

Communication Protocols

All service requests or changes must go through our office (via email, call, or text). Clients should not direct requests or “favors” to cleaning staff.

Late Payments

Payments are due within 15 days. A 10% late fee applies after that. After 45 days, a $300 collection fee is added. Continued service requires the account to be in good standing.

Payments with Insufficient Funds

A second returned check incurs a $100 fee, plus any applicable late fees.

Termination for Cause

SD Janitor may terminate this agreement immediately, without prior notice, if the premises are unsafe for service, consistently present conditions outside the contracted scope of work (including hazardous materials or other risks), if there is repeated or willful noncompliance with SD Janitor policies, damage to SD Janitor property, or failure to make timely payments.

The customer will be responsible for payment for all services rendered up to the termination date. This clause ensures the safety of SD Janitor employees while protecting the quality and integrity of services provided.

Key and Alarm Policy

Only authorized cleaners and team leaders will have access your site. Keys will be labeled with a code that does not reveal any identifiable information. If a key is lost, we immediately notify the client and request a replacement. The key will be returned to the client upon termination of our services.

For alarm systems, provide all necessary instructions and inform your provider of our schedule. Share any code words provided by your alarm company to avoid confusion if the alarm is triggered. Provide information on fees for alarm mistakes or police involvement. We reserve the right to decline responsibility for any unknown fees.

Disclaimers

We are only responsible for the services we perform. We are not liable for pre existing defects, third-party equipment, or unattended valuables. Secure all high-value items and consider installing security cameras. Theft claims require evidence.

SD Janitor is not liable for damages or injuries caused by client actions or third parties before, during, or after our services.

Scope of work contracted

Refer to the detailed proposal attached to this agreement.

If you have any questions, please let us know. We'll be happy to answer them.

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SERVICE AGREEMENT

SD Janitor Inc. (“SDJ” or “the Service Provider”) agrees to deliver janitorial and cleaning services as outlined in this proposal. The Client agrees to pay the monthly amount specified for services rendered by SDJ, in accordance with the terms of this Agreement.

Both parties agree to enter into this Agreement effective on the date specified (“Effective Date”) for an initial term of one year. In consideration of the mutual obligations contained herein, and for other good and valuable consideration, the receipt and adequacy of which are acknowledged, the parties agree to the following terms and conditions:

1.Services

SD Janitor will provide cleaning services at the client’s facilities as detailed in the accompanying proposal and this agreement, in accordance with the attached terms and conditions.

2.Cost

The client agrees to pay SD Janitor as outlined in the attached Services Proposal.

3.Payment Schedule

Invoices are issued on the first day of service each month. Payment is due Net 30 days of the invoice date.

4.Renewal

This agreement becomes effective upon signature and auto-renews monthly under the same terms unless either party provides 30 days’ written notice for changes or termination.

5.Termination

Either party may terminate the agreement at any time with 30 days’ written notice. The signed agreement guarantees the pricing for the full year.

6.Independent Contractor

SD Janitor is an independent contractor. Neither it nor its employees are considered the client’s employees for any purpose, including taxes, employment laws, or benefits.

7.Conflicts

In case of conflicting terms, this agreement takes precedence over the proposal or any referenced documents.

8.Survival

Provisions that logically should survive termination will remain in effect.

9.Severability

If any part of this agreement is deemed unenforceable, the remainder will still apply.

10.Entire Agreement

This document, along with the proposal and any attachments, constitutes the full agreement and overrides any prior related agreements.

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